Shipping Policy

Thank you for choosing BIGSHOT Fashion as your trusted online clothing brand. We sincerely appreciate your support and are committed to providing you with a smooth, reliable, and hassle-free shopping experience. Every order is carefully processed, packed, and shipped with the utmost care to ensure it reaches you in excellent condition.

Please read our Delivery Policy to understand how we process, ship, and deliver your orders.

Order Processing Time

  • Orders are typically processed within 1–3 business days after successful order confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During product launches, promotional campaigns, Eid, or other peak seasons, processing times may be slightly longer due to high order volumes.
  • Once your order has been dispatched, you will receive a shipping confirmation.

Delivery Method

All orders within Bangladesh are shipped through our trusted courier partner:

Steadfast Courier

Estimated delivery times are:

  • Inside Dhaka: 1–3 business days
  • Outside Dhaka: 2–5 business days

Delivery times are estimates and may vary depending on your location, weather conditions, public holidays, or courier-related circumstances.

Shipping Addresses

To ensure successful delivery, customers must provide complete and accurate shipping information, including:

  • Full Name
  • Mobile Number
  • Complete Delivery Address
  • Area, District, and Postal Code (if applicable)

BIGSHOT Fashion is not responsible for delivery issues caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If you need to update your delivery address after placing an order, please contact us as soon as possible. Address changes may not be possible once the order has been shipped.

Shipping Restrictions

  • We currently deliver throughout Bangladesh.
  • International shipping is available only for selected countries and may require additional shipping charges, customs duties, or import taxes, which are the responsibility of the customer.
  • Certain remote or restricted locations may require additional delivery time or may not be serviceable by our courier partner.

Delivery Confirmation

A delivery is considered successfully completed once it has been delivered to the shipping address provided during checkout and confirmed by the courier.

Customers may be contacted by our courier partner before delivery to verify their availability.

Please ensure your contact number is active and reachable to avoid delivery delays.

Shipping Delays

While we always strive to deliver your order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

  • Severe weather conditions
  • Natural disasters
  • Political unrest or public holidays
  • Courier operational issues
  • High order volumes during promotional campaigns or festive seasons

In such cases, BIGSHOT Fashion will work closely with our courier partner to ensure your order is delivered as soon as possible.

Returns Due to Non-Delivery

Orders may be returned to BIGSHOT Fashion if:

  • The customer cannot be reached after multiple delivery attempts.
  • The delivery address is incorrect or incomplete.
  • The customer refuses to accept the parcel.
  • The parcel remains unclaimed.

If your order is returned to us for any of the above reasons, our customer support team will contact you to arrange re-delivery. Additional shipping charges may apply for re-shipping returned orders.

Contact Information

If you have any questions regarding your order or delivery, our customer support team is here to help.

BIGSHOT Fashion

Email: bigshotfashion.int@gmail.com
Phone: +88018209777993

Customer Support Hours:

Saturday – Thursday

10:00 AM – 10:00 PM (Bangladesh Time)

We appreciate your trust in BIGSHOT Fashion and thank you for shopping with us.